Privacy Statement

First things first – your privacy is important to us. We know that’s what all these kinds of notices say, but we really mean it. You’ve placed your trust in us by using Gateway Stream services, and we value that trust. That means we’re committed to protecting and safeguarding any personal data you give us.

This document describes how we use and process your personal data, hopefully presented in a readable and transparent way so you can understand where we’re coming from without getting bored. As an added bonus, it also tells you how to contact us if you have questions about your personal data, which we’re more than happy to answer. Please also read our separate Cookie Statement, which tells you how Gateway Stream uses cookies and other similar technologies.

If you’ve ever used our services before, you know that Gateway Stream offers online travel-related services through our own websites and mobile apps, as well as through other online platforms like partners’ websites and social media. Why mention every one of these? It's good to know that all the information that follows applies to not one, not two, but all of these platforms. We have several platforms, but one Privacy Statement.

This one Privacy Statement applies to any kind of information we collect through these platforms or other means connected to these platforms (such as contacting our Customer Service team by email). It's here for less time-consuming reading. Accommodation partners should also visit the Privacy Statement specifically for accommodation partners.

We might amend the Privacy Statement from time to time. If you care about your privacy, you can visit this page regularly and you’ll be able to stay up to date.

A necessary part: If you disagree with this Privacy Statement, you should discontinue using our services. If you agree with our Privacy Statement, then you’re all set to book your next stay or your favourite dish. Let the good times roll!


What kind of personal information does Gateway Stream collect?

We can’t help you book the perfect accommodations without information, so when you use our services there are certain pieces of information we ask for. This is pretty basic stuff – your name, preferred contact details, the names of anybody traveling with you, and your payment information. In addition to this, we also collect information from your computer. This can include the IP address, the browser you're using, and your language settings. There are also situations when we receive information about you from others or automatically collect other information.

Why does Gateway Stream collect and use your personal data?

The main reason we ask you for personal details is a very good one – it’s to help administer your online bookings, ensure you get the best service possible, and keep your information safe. We also use your personal data to contact you and inform you about our latest deals and special offers.

How does Gateway Stream share your data with third parties?

There are different parties integrated into the Gateway Stream services in various ways and for various reasons. The primary purpose is to share your reservation data with the accommodations to complete your reservation. There are also other parties which can receive some of your data, which are parties we involve to provide you with the Gateway Stream services, financial institutions, advertisers, or in some cases authorities.

How does Gateway Stream use mobile devices?

We offer free apps which we also collect and process personal data through. This works very much the same way as our website, but they also allow you to use our locations services. 

How does gatewaystream.com use social media?

The use of social media services may be integrated with the Gateway Stream services in various ways, which can involve us collecting some of your personal data or the social media provider receiving some of your information. If you’d like to learn more about how this information is used and exchanged, keep reading.

What security and retention procedures does Gateway Stream put in place to safeguard your personal data?

In accordance with data protection laws, we observe reasonable procedures to prevent unauthorized access to, and the misuse of, personal data. 

 

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Contact Us

1 Pennefather Avenue Harare Zimbabwe

Phone: +263 242 758496 / +263 772 298 779
Email: bookings@gatewaystream.com


© 2019 Gateway Stream